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Speaking Up: Reporting concerns or incident

Speak-Up

Safe Child Thailand is committed to protecting the children and communities we work with, and to the highest standards of conduct, integrity and accountability across our organisation.

​We know deciding to report a concern can sometimes be difficult, especially if you’re unsure about everything that happened. But, when reporting a concern to us, you don’t need to be 100% sure of all the details. Share your concern with us and we’ll work to ensure the safety of the children, adults, and families we work with.

How to Speak Up

You can use this channel to report a concern about, or experience of:

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  • harm, abuse, neglect or exploitation of a child or an adult at risk

  • sexual exploitation, abuse or harassment by anyone connected to our work, including our staff, volunteers or partners

  • bullying, harassment, discrimination or abuse of power

  • fraud, bribery, theft or other financial wrongdoing

  • breaches of our policies, code of conduct or the law, or any attempt to conceal them

 

This is not an exhaustive list. If you are unsure whether your concern belongs here, raise it anyway and we will help.

This form is not monitored around the clock and should not be used to report an emergency.

If a child or adult is in immediate danger or at risk of serious harm, contact the local emergency services first, then complete the form so we are aware.

 

In Thailand

  • Police — 191

  • Medical emergency — 1669

  • Childline Thailand (free, confidential, 24/7) — 1387

 

In the UK

How to raise a concern with us

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You can raise a concern using the secure form below. You may give your contact details or report anonymously, though if you leave a way to reach you, we can ask follow-up questions, keep you informed, and act more effectively.

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We treat every report seriously and handle it sensitively and in confidence, sharing information only with those who need it to look into the matter or to keep someone safe. In some situations we have a legal or safeguarding duty to refer a concern to the police, local authorities or our regulator, and we will do so where people may be at risk.

Our commitment to you

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No one who raises a genuine concern will suffer dismissal, disadvantage or any other detriment as a result, even if it turns out they were mistaken. We do not tolerate retaliation of any kind against someone who speaks up, or against anyone who supports them or takes part in an investigation.

External Support

You are never obliged to come to us first, and you may prefer not to. You can raise a concern outside the organisation at any time:

  • Children in Thailand can contact Childline Thailand on 1387, free, confidential, and available 24 hours a day.

  • Workers and volunteers who wish to report serious wrongdoing about the charity can report it to our regulator, the Charity Commission for England and Wales, which is a prescribed body for whistleblowing disclosures about charities.

  • For free, confidential and independent advice about whistleblowing, you can contact the charity Protect on 0800 055 7214.

  • If you believe a crime has been committed, you can report it directly to the police in the relevant country.

 

How we receive, handle and investigate concerns is set out in full in our Safeguarding and Whistleblowing Policy.

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